SPOKMedia Privacy Policy


Privacy Policy for SPOKMedia LLC

Effective Date: 10/31/2024
Last Updated: 11/24/2024

SPOKMedia LLC (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website(s), use our services, or interact with us.


1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Information You Provide to Us

  • Personal Information: Name, email address, phone number, mailing address, and payment information when you create an account, purchase a service, or contact us.
  • Account Details: Username, password, and other login credentials.
  • Support Information: Any details you share when contacting our support team.

1.2 Information We Collect Automatically

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, time spent on our website, referral/exit pages, and search queries.
  • Cookies and Tracking Technologies: Cookies, web beacons, and similar tracking technologies to analyze website traffic and usage.

1.3 Information from Third Parties

  • Payment Processors: Transaction details such as amount, method, and status.
  • Marketing Partners: Information to enhance our services or target advertisements.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our services.
  • Process payments and complete transactions.
  • Communicate with you regarding account management, updates, promotions, and support inquiries.
  • Customize user experience and website content.
  • Monitor and analyze usage and trends to improve functionality.
  • Detect, prevent, and address fraud, unauthorized access, or other illegal activities.
  • Comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Service Providers

We share your data with trusted third-party service providers who assist in:

  • Payment processing.
  • Cloud storage and hosting services.
  • Marketing and analytics.

3.2 For Legal Compliance

We may disclose your information to:

  • Comply with applicable laws, regulations, and legal processes.
  • Respond to lawful requests or government authorities.
  • Protect our legal rights, investigate fraud, or enforce our terms.

3.3 Business Transfers

If SPOKMedia LLC undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.


4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, monitor website performance, and serve targeted advertisements. You can manage your cookie preferences through your browser settings.

4.1 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.
  • Performance Cookies: Track usage patterns to improve user experience.
  • Advertising Cookies: Deliver personalized ads based on browsing history.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal, regulatory, or contractual obligations.
  • Resolve disputes and enforce agreements.

When your information is no longer needed, we securely delete or anonymize it.


6. Data Security

We implement industry-standard measures to protect your data, including:

  • Encryption of sensitive information during transmission.
  • Regular monitoring and updating of security protocols.
  • Limited access to personal data on a need-to-know basis.

However, no system can guarantee complete security. You are responsible for safeguarding your account credentials.


7. Your Privacy Rights

Depending on your location, you may have certain rights under privacy laws, including:

  • Access and Correction: Request access to the personal data we hold about you and correct inaccuracies.
  • Data Portability: Request a copy of your data in a portable format.
  • Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
  • Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions or contacting us.

To exercise your rights, contact us at [email protected].


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing any personal information.


9. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.


10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our services constitutes your acceptance of the revised policy.


11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:


By using SPOKMedia LLC services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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